How Customer Education Generated a >610% Return on Investment for a Family-Owned Coffee Roastery

How Customer Education Generated a >610% Return on Investment for a Family-Owned Coffee Roastery

Who did we work with

Coffee & Sons is a family-owned coffee roastery that quickly built a strong brand in the specialty coffee industry. From the beginning, the company placed strong emphasis on product quality, but it needed to boost its online visibility in paid channels - Google Ads and Meta. Our goal was to build and execute a strategy that would maximize online store sales independently of marketplaces.

Industry

FMCG

Business model

B2C

Scale

Medium-sized family business

Challenges

Activation of "dormant" users: Increasing engagement and building trust among people who have already had a first contact with the brand, but stopped before adding a product to the cart.

Fixing an Ineffective Funnel Mid-Funnel (MoFu): A solution to the problem from 2023, when the user "warm-up" phase consumed 5% of the budget without generating any measurable closing conversions.

Education in the premium segment: Overcoming the purchase barrier and guiding the consumer from a casual first touchpoint (e.g., video) to the decision to purchase relatively expensive artisanal coffee.

Scope of work

Artisanal coffee is a product that requires education. Moving a consumer from first contact (e.g., a casual video about a roastery) straight to purchasing expensive coffee can be difficult. In 2023, the user „warming up” stage (MoFu) accounted for a mere approx. 5% total expenditures, while not generating measurable closing conversions.

We changed the capital allocation proportions. In 2024, the “middle of the funnel” (campaigns aimed at active fans, post interactions, and ToFu traffic, among others) received as much as 31% of the total advertising budget. We applied, among other things, the promotion of substantive posts and influencer collaborations.

Specialist comment

In the premium FMCG e-commerce industry, users rarely buy upon first contact with a brand. Allocating nearly 1/3 of the budget to nurturing relationships with the database significantly lowers the final cost per acquisition (CPA) at the bottom of the funnel.

Radosław Śmigielski
Radosław ŚmigielskiGrowth Specialist

The results of our work

0%

ROAS generated by middle-of-funnel (MoFu) campaigns

0%

Share of the MoFu stage in the total advertising budget

-0%

Lowering the final bottom-of-the-funnel Customer Acquisition Cost (CPA)

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